Members of the software company’s team hand-delivered awards to the businesses.
Published:The annual Phorest awards recognise salons, spas and clinics that consistently deliver a strong client experience. Unlike traditional industry awards, there are no entries, judging panels or public votes. Winners are determined using verified client reviews collected through Phorest’s system, with businesses required to maintain an average rating of at least four out of five stars across the calendar year.
The company says its teams are visiting winners in person to meet the people behind the reviews and celebrate their achievements with them.
Phorest CEO and founder Ronan Perceval also took part in this year’s initiative, personally delivering awards to four customers in Dublin. His visits included Eoin Wright at Foundation, Tamar Chambers at Robert Chambers, Aidan O’Connell at Fade Laser and Kimika at Maru Hair Tokyo.
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Luke Doolin, UK & Ireland Country Manager at Phorest, said the awards were particularly significant because they are based directly on client feedback.
“What I love about the Client Experience Awards is that they come directly from client feedback. There’s no application to complete or judging panel to impress. It’s simply recognition that these businesses are giving their clients a consistently great experience.”
He added that visiting salons and clinics in person had become an important part of the awards programme. We spend so much time talking to our customers, but there’s nothing quite like actually getting into their salons and clinics, meeting the teams and being able to congratulate them in person.
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The Client Experience Awards have been running since 2015. Phorest says personal award deliveries have become a key part of the initiative, with team members volunteering to visit winners in their local regions. In 2025, 640 awards were hand-delivered worldwide.
The 2026 UK and Ireland deliveries are continuing over the coming weeks, with further salon and clinic teams due to receive their awards in person.
Phorest, which provides management software for salons, spas and clinics, has more than 12,000 customers globally. Visit Phorest to find out more about features and solutions.
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