Supporting your clients

How Hair Pros Can Support Clients Affected by Cancer

Being a hair professional isn’t just about great cuts and colours – it’s also about being there for your clients when they need care and compassion. For clients battling cancer, helping them feel like themselves again can be life-changing.

Here’s how stylists can make a difference:

1. Understand the challenges Cancer treatment can hugely impact the overall appearance of a person’s hair and scalp which can deeply affect self and emotional wellbeing.

   Studies show that an estimated 65 percent of patients will experience hair loss during chemotherapy treatment, with effects ranging from patchy thinning to total hair loss.

   This can leave clients feeling self-conscious and vulnerable, especially as regrowth can be slowed and changes in texture, colour and thickness are not uncommon. This is often called ‘chemo curls,’ as the treatment can cause hair follicles to change and lead to twisting and curling hair growth.

   Beyond hair loss, scalp sensitivity, dryness and irritation are common which can make haircare routines uncomfortable.

   Understanding and acknowledging these challenges is crucial for hair professionals to provide effective and meaningful support. “Hair can feel like a major part of our identity,” Says Nicole, “so making clients feel heard and supported on what can be a difficult journey is a key step.”

2. Ensure the space is comfortable and safe Salons should be a sanctuary where clients feel at ease and supported, and building this atmosphere starts with thorough training. Stylists should receive professional training to understand the effects of cancer treatments on the hair and scalp through dedicated oncology haircare sessions. These will equip staff with the knowledge and empathy necessary to approach appointments with care. You should always approach them with empathy and professionalism and ask permission before you touch a client’s scalp or discuss any observations to respect any boundaries. Privacy can also be a major concern, especially for clients who may be in the early stages of treatment-triggered hair loss. Offering private rooms, discreet screened-off areas or out-of-hours appointments can help customers feel more at ease.

3. Exercise caution with products Scalp sensitivity and hair growth need to be prioritised after finishing cancer treatment, so stylists must ensure any products are hypoallergenic, fragrance-free and don’t contain harsh chemicals. To protect and support regrowth, avoid products containing sulphates, which can irritate sensitive scalps, and alcohol-based formulas should be sidestepped to avoid drying out strands and the scalp. Chemical dyes also shouldn’t be used for the first six months after treatment. Instead, prioritise keeping the scalp and growing locks hydrated and healthy with products containing nourishing ingredients like jojoba, glycerin, aloe vera and shea butter.

4. Tailor your services to meet their needs Extending services to include patient-friendly offerings like wig support can have a significant impact on client trust and confidence. Wig and hair extension expertise can offer a solution to clients wanting to feel empowered while feeling more like themselves. Cancer treatment can cause scalps to become incredibly sensitive, so adapting services to ensure massages and shampooing are gentle, will offer some relief and relaxation. Personalised cut and style consultations can also provide an opportunity for stylists to recommend looks that will maximise the appearance of fullness in the hair.

5. Help clients spot the signs Observing changes in clients’ hair can potentially save a life. The condition of your hair and scalp can serve as an indicator of any underlying health conditions. While it’s not your responsibility to diagnose conditions, flagging any concerns with care and recommending getting a professional medical opinion can demonstrate your commitment to client wellbeing. Some signs that should be discreetly flagged to a client can include lumps, sores and discolouration. These changes may be harmless, but they could also indicate something more concerning that needs to be addressed. Changes to hair texture should also be highlighted, such as brittleness or thinning, as this may be a sign of internal health issues. Raising these observations compassionately can ensure clients seek medical advice when necessary.

“Hair can feel like a major part of our identity, so making clients feel heard and supported on what can be a difficult journey is a key step.”