Awarded Bronze at the 2026 eir Business Chambers Ireland Awards.
Published:Phorest has been awarded Bronze in the Best Customer Experience Private Sector category at the 2026 eir Business Chambers Ireland Awards.
The award recognises private sector organisations delivering outstanding customer care, trust and service innovation, with Phorest recognised for its customer-first approach alongside continued investment in AI-powered technology.
The salon, spa and clinic software provider, which supports more than 12,000 businesses globally, was praised by the judging panel for combining innovative technology with a strong focus on customer relationships.
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At the heart of Phorest’s customer service strategy is its Seirbhís Go Hiontach (meaning Wonderful Service in Irish) philosophy, with customer interactions measured using its SgH score. The company says the approach is embedded throughout its recruitment, on-boarding and training processes to help deliver a consistent level of service across its global customer base.
The recognition follows a strong year for the Dublin-headquartered business, which reported a Net Promoter Score (NPS) of 64 in 2025, rising to 69 globally last month. The company also achieved 99.99% platform up-time and reduced customer support resolution times by more than 61% following the introduction of new live chat functionality.
Commenting on the award, Niamh Greaney, Director of Customer Success UK & Ireland at Phorest, said: “Taking home a national Chambers Ireland award is a massive milestone for us. Our customer service is driven by Seirbhís Go Hiontach (Wonderful Service), which is a commitment to going above and beyond to create magic moments for the businesses who trust us with their livelihoods.
To be named among the top customer experience providers in the country is a testament to our global team and the more than 12,000 salon owners who make up the Phorest community.”
The award comes shortly after the Phorest Summit celebrated its 10th anniversary in Dublin, welcoming 650 attendees from across the global hair, beauty and aesthetics industries. The company has also continued to expand its AI offering with tools including CheatSheet AI and FrontDesk AI, designed to support salon teams by streamlining day-to-day operations.
To learn more about Phorest’s award-winning ideas, read: Phorest Launches AI Edition to Help Salons Deliver More Personalised Client Experiences.
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